Please take a minute to read through our booking policy. No-shows and last-minute cancellations disadvantage our business, our staff, and our clients. They also mean that other clients cannot book those time slots with us and may miss out or have to go elsewhere for their appointment. Therefore we hope that you appreciate the introduction of our Booking Policy. 

When you book an appointment at Lash Extensions & Beauty Sydney is an acknowledgment of our cancellation policy.

Appointment Confirmation

Your appointment will be confirmed via an email sent to your nominated email address prior to your appointment. A $50.00 deposit will be required to secure the booking, the appointment will not be secured until the deposit has been received, where a service booked that is under $50.00 the full amount of the service will need to be paid prior to the appointment to secure your appointment.  We ask that you simply call or txt 0434 861 167 for any changes to your scheduled appointment at least 48 hours prior to your booking to avoid a forfeit of your deposit .

We require a valid credit card to secure your booking. You will receive a link to update your details once you have made your booking. 

Late Cancellation fee (less than 48 hours)

If you need to change, reschedule or cancel an appointment please notify the salon at least 48 hours prior to your treatment. Failure to do so will regrettably result in forfeiting your initial deposit. We kindly request 48 hours notice so that we can offer that time slot to another client. However if you can’t provide us with 48 hours notice or you fail to turn up for your appointment, you may send a friend or family member in your place, to avoid losing your deposit due to late cancellation or no-show.

Failure to attend or No-show

Should the unfortunate occasion occur that you do not arrive for your appointment and have not given the requested notice time of 48 hours, the following will be implemented forfeit of your deposit.

Arrival 

New clients, please arrive 5 minutes prior to your appointment. This will allow time for you to fill out a consultation form. Existing clients please arrive on time for your appointment. Please note: If you arrive late, it may compromise the full length of your treatment as we endeavour to remain on schedule for all of our clients.

Health

If you have any symptoms of being unwell, please reschedule your appointment and we thank you for your cooperation with this.

Your health and wellbeing are our top priority. For your safety, you will be asked to complete a consultation form that includes questions regarding medical conditions. 

Treatment Policy

If you have a condition which may be contraindicated to any of our services, our Lash Technician reserves the right to decline continuing with your treatment. If this happens, it will be done in a discreet and professional manner as we always have your health and wellbeing as our number one priority. We may ask you to see a GP or specialist for a written letter that we may continue to perform your treatments. 

Mobile Phones

Please be courteous and turn your mobile phones off or on silent so you can receive the best possible service you deserve.

Gift Voucher Terms and Condition

Please note that lost, stolen or destroyed gift vouchers cannot be refunded in cash or replaced. Gift Vouchers are non-refundable; however they can be redeemed for products. Where the cost of the purchase exceeds the available voucher balance, the voucher holder will be required to pay the difference.

Your gift voucher or valid credit card may be required at the time of booking to secure all reservations – your gift voucher is considered a deposit for your booking. Changing, rescheduling or cancelling a treatment with less than 48 hours notice will result in a forfeit of your gift voucher.

All Gift Vouchers have a 12 month expiry period from date of purchase and must be redeemed by this expiry date.

COVID – 19 Policy:

You are required to inform us if you are suffering from COVID-19 like symptoms and/or you have been in contact with any individual that has been diagnosed with COVID-19 within the past 2 weeks. We kindly request 48 hours notice so that we can offer that time slot to another client. However if you can’t provide us with 48 hours notice, you may send a friend or family member in your place, to avoid losing your deposit due to late cancellation.