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Frequently Asked Questions

What are lash extensions and how are they applied?

Eyelash extensions are single synthetic/man-made lashes applied directly to the natural lash, close to (but not touching) the lash line with a semi-permanent bonding adhesive. A single extension, or up to 5-7 super fine extensions is applied to a single isolated lash, leaving the eyelashes and eyelids to move freely. They are applied carefully, one by one using specially designed tweezers. The whole process normally takes 1 – 2.5 hours depending on how many lashes are applied and the set type.

How long do lash extensions last?

Roughly 5-6 weeks before every lash sheds, you’ll need infills at 2-3 weeks.

There are many factors at play here, including your individual lash cycle and your aftercare. You might be surprised to learn that everyone’s lashes have a life cycle and shed, just like the hair on your head! Once a natural lash’s life cycle is complete, the lash falls out naturally, taking the extension with it. Everyone’s lash cycle is a little different, but on average you should be experiencing a turnover of your natural lashes every six weeks or so.

Do Lash Extensions damage your natural lashes?

Absolutely not – if they are applied properly! At Lash Extensions Sydney, we take special care to ensure that our lash extensions are all applied individually and correctly to maintain your eyelash health. To ensure the long-term health of your lashes. Don’t try to remove the eyelash extensions yourself – this could easily damage your natural lashes, as the adhesive bond is extremely strong.

Sometimes clients choose not to take our advice regarding the lashes and do request extra long and thick lashes be applied to their thin or fine natural lashes. We strongly advise against this, as we cannot guarantee that they will last well if they are too long or heavy for your natural lash to support. At Lash Extensions Sydney, we will apply the lashes that you request within reason and always advise you if there are any issues.

I know someone who said that her lashes were damaged after Lash Extensions

Inexperienced technicians or those who rush can use lashes that are too heavy/clumped together and/or are not isolating each lash correctly; this incorrect technique usually results in damaged lashes. Our aim at Lash Extensions Sydney is to give you beautiful lashes all the time, with no damage to your natural lashes. We customize your lash extensions so they are the right weight and thickness for you, and apply them carefully and correctly one by one – so your natural lashes will remain healthy.

Is the Lash Extension application process painful ?

Eyelash extensions are applied directly to the eyelash itself, so there is zero contact with the skin. The lash appointment may feel a little unusual the first time, but once you get used to the process you should be so comfortable that you even want to nap! Lash Extensions Sydney uses high-quality, low-fume glue, which (unlike cheaper products) does not burn or sting. People with extremely sensitive eyes or sinus problems may get some watering and slight stinging at the end, but this normally subsides within seconds.

Please alert us if you are experiencing any stinging during the treatment – some individuals with very dry eyes/eyes that don’t close properly may do, and we will adjust our procedure to keep you comfortable. Talking, laughing and eye twitching during application can also cause some irritation so we suggest minimising this to ensure the most comfortable application process.

Will Lash Extensions irritate my eyes?

No – once your eyelash extensions are applied, they should feel just like your normal lashes. The eyelash extension is bonded to the actual lash (not your eyelid) so it feels just like your normal lashes. The only way that lashes can become uncomfortable is if you repeatedly rub your eyes or are rough with your extensions – this can damage or twist the extensions, which could make them feel awkward on your eye.

How do you remove eye makeup when wearing Lash extensions?

You must use an oil-free, glycol-free, lash-safe makeup remover – oil-based removers will damage the lash adhesive and can make eyelash extensions fall off prematurely. Use our Lash Bath Foaming Shampoo to wash your Lash extensions. Please DON’T use micellar water, makeup wipes, baby oil or baby shampoo to remove your makeup – these contain oils, with makeup wipes usually snagging and pulling on your extensions. Once you’ve removed using makeup remover, cleanse with a lash-safe foaming lash cleanser. Please be gentle – they are fragile when wet – don’t rub them firmly, they need gentle cleansing to last well!

Do lash extensions work on blonde lashes?

Lash extensions are great for those with naturally pale lashes – though our lash extension fibres are a dark black, they are very fine and blend well with your natural lashes. If you have an occasion coming up, or if you’ve booked in for one of our more natural sets, you can get your natural lashes tinted before your appointment for extra definition. Make sure you book in with us for your lash tint, as our technicians avoid any oil-based tint products that might interfere with your extensions.

NOTE: though we can tint your natural lashes before a new set of lashes, we don’t recommend having a tint if you’re already wearing extensions e.g. before an infill appointment. Tints tend to soak the extensions, which may cause the glue bond to break down.

Can you be allergic to Lash Extension adhesive?

Like all cosmetic products, there are some individuals who may be allergic to this particular adhesive. However, allergic reactions are extremely rare however and usually subside quickly once the extensions are removed. If you have had an allergic reaction to any eyelash extensions (swollen, red, puffy eyelids and under eye area) we cannot ethically apply any lashes in the future – this means it would be highly likely you will be allergic again and subsequent reactions can be worse.

If you do have an allergic reaction, you must seek medical attention prior to making an appointment to remove the extensions. We cannot give out medical advice, however from our experience some doctors will recommend not removing the extensions immediately as this can cause further irritation due to the solvents used.

If you have had an allergic reaction from another salon and wish to have your lashes removed, we can only make an appointment if we have a doctor’s certificate recommending immediate removal. In all other cases, it would be best to contact the salon that you originally booked at.

How are hybrid lashes different from volume lashes?

Volume sets are made entirely of (appropriately named) volume fans, which are feather-light fans consisting of 2-5 lashes. Hybrid sets also feature these handmade fans, but mix them with classic lashes for a more textured look. Hybrid sets are like the sassy cousin of volume – volume sets tend to feature a smooth line of lashes, whereas hybrid sets tend to look less uniform, for a ‘just rolled out of bed’ type of glam. Hybrids are available in a number of styles, which are customised for your natural lashes.

Lash Lift And Tint FAQ


A Lash Lift is a semi-permanent treatment that lifts your natural lashes to create beautifully curled lashes without having to use an eyelash curler before mascara. It is a revolutionised procedure from the old, inadequate perming techniques, we use silicone pads instead of perm rods. It is a great alternative to eyelash extensions, as it requires very little maintenance.

This is a great alternative to eyelash extensions!


Your natural lashes should have adequate length.

Straight and/or downward pointing lashes

Low maintenance compared to eyelash extensions as time poor for regular upkeep

Love to still wear mascara


Short and sparse lashes as the effect really isn’t noticeable at all.

If you can’t lay still or claustrophobic and can’t keep your eyes closed for up to 60 min then this treatment is not suitable

Trichotillomania or simple terms if you have a habit of pulling out of lashes and/or brows.

Can’t help constantly rubbing your lashes or sleeping face down into your pillow

Chronic dry eye

Not recommended for radiotherapy/chemotherapy clients (should wait at least a year from your last treatment).

Recently had blepharoplasty surgery – Most will experience an increased sensitivity in the eye area for quite a while. You need to give yourself that time to heal first. After that, you can consult with your physician to be sure. Recommended to wait at least a year.

Recently had lasik surgery – You will need to wait for at least 6 months before you can have a lash lift. But always consult with your treating doctor before going ahead with the treatment.

There may be other conditions/treatments/medications that you’re on/have that can affect the lift but may be discussed with your health care professional.


A sign that someone should not continue with a particular medicine or treatment because it is or might be harmful.

It is impossible to list every potential risk/complication, but below are some of the more common ones recognised for a lash lift and must be disclosed prior to any treatment:

Eye Infections/disorders
Recent Eye Surgery within 6 months (always consult your doctor before going ahead with any treatment that can affect you)
Allergy to product
Very sensitive eyes
Hay fever sufferers/Watery Eyes
Dry Eye Syndrome
Medication – Thyroxin (in some cases can prevent lashes from curling)
Contact Lenses – must always be removed
Using prescribed medicated eye drops
Pregnancy – during the 1st trimester


Must have no eye makeup on upon arrival. Please be aware that using waterproof makeup can affect the lash lift. So do not wear these formulas at least 2 days beforehand.

Arrive at your appointment on time. Or if you need to take the makeup off just before your appointment as you’re coming straight from another errand you should arrive at least 5 – 10 min beforehand.

If you wear contacts, it must be removed for treatment. So please bring a spare or glasses with you.


Approximately 45 – 60 minutes.


As there is very little aftercare it can last for up to 6-8 weeks, depending on your lash cycle.

Note: Lash serums, biotin, and/or medication(s) can affect the lash cycle, resulting in quicker lash shedding and/or growth.


Absolutely not, It should be a relaxing and painless experience.

Your eyes will be closed for the entire treatment. We may ask you to turn your head from side to side to wash the eye area and a bit of pressure when applying/removing the silicone rod but it’s really nothing at all.


The solutions are only applied from the base of the lash to just over half way, but never all the way to the tips.


If you have never had a lash lift and tint done before you will need to have a patch test done for the health and safety for all parties. If you’ve ever had your hair permanently straightened/permed and/or hair dyed will also help indicate if this is ok but although very few people have a reaction to getting a lash lift doesn’t mean you won’t . What one person reacts to, another is fine or there may be even a single ingredient that you can be allergic to and cause a reaction that isn’t in another product.

A patch test is quick and simple, it will be conducted during your consultation. It consists of placing 2 drops of lotions behind the ear or the inner fold of your arm for 15 minutes. Wiping it off and waiting to see if any subsequent irritation occurs over the next 24 hours such as redness, itching or inflammation for example. If all is good you can be booked in for your treatment.


Please wait for 24 hours before applying any type of product to your lashes except the Elleeplex Advanced Formula. After 24 hours, you may apply your usual makeup MINUS the eyelash curler.


The whole point of a lash lift is to remove the need for an eyelash curler and it gives a better curl result. But more importantly, if you do try to use an eyelash curler you run the risk of weakening and damaging your natural lashes.


Within the first 24 hours:

Keep your lashes dry and free of eye makeup that can disrupt the lash setting

Avoid hot steamy showers, saunas; refrain from all heat sources including ovens, hair dryers even lighting a cigarette as that to can affect the lash lift

Avoid any oil-based creams and lotions near the eye area

Avoid any shampoo/conditioner to get into the eye areas this can encourage the tint to weaken or the perm to relax and lose that beautiful lift.

For the first 48 hours please avoid using strong eye makeup removers as this can strip the tint colour.

After 24 hours:

You may go about your usual daily routine

Wear waterproof mascara as removing these formulas requires a bit more elbow grease which can weaken/damage your natural lash. Always be gentle with your lashes for longevity when removing any makeup/cleaning/cleansing.

Rub or play with your lashes. If irritation occurs, rinse the eye area well with cool water and apply a clean cold wet pad/cloth to the eye area or consult with a doctor.

Sleep on your lashes (especially within the first 24 hours as it will kink and set the way you have slept on them).

Book your Appointment with Nina at Concord